Terms and Conditions for Seven Kings Carpet Cleaners

These Terms and Conditions set out the basis on which Seven Kings Carpet Cleaners provides domestic and commercial carpet cleaning services, together with related upholstery, rug, and spot-treatment work where agreed in advance. By making a booking, the customer confirms acceptance of these terms. These terms are intended to be clear, fair, and practical, and they apply to all carpet cleaning services supplied unless we agree otherwise in writing.

In these terms, references to “we,” “us,” and “our” mean Seven Kings Carpet Cleaners, and references to “you” or “the customer” mean the person requesting the service, whether for a home, rented property, office, or other premises. Nothing in these terms affects your statutory rights as a consumer under UK law.

These terms should be read carefully before confirming a booking. They explain how the booking process works, when payment is due, how cancellations are handled, what limits apply to our liability, how waste and disposed materials are dealt with, and which law governs the agreement.

1. Booking Process

Bookings for Seven Kings carpet cleaning services may be requested by telephone, email, online enquiry, or any other method we make available from time to time. A booking is not confirmed until we have accepted the request and, where required, received any deposit or pre-authorisation. We reserve the right to refuse a booking if the requested service is outside our scope, the property is unsuitable, or the appointment cannot be safely or reasonably completed.

When you request a service, you must provide accurate information about the premises, the areas to be cleaned, access arrangements, parking restrictions, stain types, material condition, and any relevant hazards. If the information you provide is incomplete or inaccurate, the final price, equipment required, or duration of the service may change. We are entitled to adjust the service or price accordingly if additional work becomes necessary due to information not disclosed at booking.

Appointment times are usually given as time windows rather than exact arrival times. We will make reasonable efforts to arrive within the agreed slot, but arrival may be affected by traffic, weather, previous job duration, access delays, or other operational factors. Where possible, we will communicate significant delays. If access is not provided within a reasonable period, the visit may be treated as a cancellation by the customer and a charge may apply.

2. Scope of Service

Our cleaning service is designed to remove general soil, stains, odours, and contaminants from suitable fabrics and floor coverings using professional cleaning methods. However, we cannot guarantee that every stain, mark, or odour will be fully removed. Some materials, dyes, fibres, and prior treatments may react unpredictably. The condition of the item before cleaning, including wear, sun fading, fibre damage, or previous contamination, may affect the result.

We may refuse to clean items that are unsafe, excessively fragile, heavily contaminated, or likely to deteriorate during cleaning. Where we believe a material is not suitable for the requested process, we may offer an alternative method or decline the work. This includes, without limitation, items affected by mould, infestation, chemical spills, or structural damage. We will use reasonable care and skill, but you acknowledge that cleaning is not restoration.

Any moving of furniture, lifting of mats, or repositioning of lightweight household items is carried out at our discretion and only if it can be done safely. You remain responsible for removing valuables, fragile objects, ornaments, loose electrical items, and personal belongings from the areas to be cleaned unless we expressly agree to do so. We may decline to move heavy, fixed, or awkward items.

3. Pricing and Payments

Prices may be quoted as fixed fees, room-based rates, item-based rates, or hourly charges, depending on the nature of the job. Any quote is based on the information supplied at the time of enquiry. If the actual condition, size, or complexity differs from what was described, we may revise the price before starting or during the service, and you will be informed where reasonably practicable.

Unless otherwise agreed, payment is due on completion of the service. We accept the payment methods we make available at the time of booking or on the day of service. Where a deposit is requested, the booking may not be secured until the deposit has been paid in full. Deposits may be non-refundable in accordance with the cancellation provisions below, particularly where we have reserved time and resources specifically for your appointment.

If payment is not made when due, we may withhold final paperwork, suspend any further services, or charge reasonable recovery costs permitted by law. You are responsible for ensuring that payment methods are available and authorised. Any bank charges, chargeback costs, or payment reversal fees caused by an improper dispute may be recovered from you where permitted by law.

4. Cancellations, Rescheduling, and Missed Appointments

You may cancel or reschedule a booking, but you should do so as early as possible. If you cancel with sufficient notice, we may be able to rearrange the appointment without charge. If you cancel late, fail to provide access, or are otherwise not ready for the service at the agreed time, we may charge a cancellation fee or retain the deposit to cover our losses, including staff time, travel, and lost opportunity.

Where a cancellation fee applies, it will be reasonable and proportionate to the expected loss arising from the cancellation. We will consider the notice given, the resources allocated, and the likelihood of securing alternative work. If exceptional circumstances arise, such as serious illness, bereavement, or emergencies, we may, at our discretion, offer a waiver or a rescheduled appointment.

If we must cancel or postpone the booking due to circumstances beyond our control, including vehicle failure, severe weather, unsafe site conditions, staff illness, or supply disruption, we will notify you as soon as reasonably possible. In such cases, our liability will be limited to rescheduling the appointment or refunding any prepaid amount for the cancelled portion of the service, subject to these terms.

5. Customer Responsibilities

You must ensure that the work area is reasonably accessible, safe, and suitable for cleaning. This includes arranging entry, clearing obstacles where necessary, and notifying us of any restrictions affecting parking, lifts, gates, alarms, pets, or security procedures. If the property is occupied by tenants, agents, or third parties, you must ensure that the person arranging the service has authority to do so.

You are responsible for informing us of any known pre-existing damage, delicate materials, hidden hazards, leaks, or special cleaning requirements before work begins. If you withhold important information, we will not be liable for any resulting damage or reduced cleaning outcome that could reasonably have been avoided had the information been provided. We may take photographs before and after the service for record-keeping, quality control, and dispute resolution purposes.

Any children, pets, or vulnerable persons at the property must be supervised by you. Cleaning equipment, hoses, solutions, and surfaces may be slippery, warm, or otherwise hazardous while work is in progress. You should keep the area clear until we advise that it is safe to walk on or use. We may pause work if conditions are unsafe or if customer conduct interferes with the service.

6. Liability and Limitations

We will provide our services with reasonable care and skill, as required by law. However, our liability is limited to losses that are foreseeable and directly caused by our negligence or breach of contract. We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

To the fullest extent permitted by law, we are not responsible for indirect or consequential losses, loss of profit, loss of opportunity, business interruption, loss of goodwill, or similar claims. Where items are old, fragile, poorly maintained, or previously damaged, we are not liable for deterioration that arises from their condition rather than from our negligence.

If any damage occurs and is alleged to have been caused by our work, you must notify us promptly and allow us a reasonable opportunity to inspect the issue. We may, at our discretion, repair, replace, re-clean, or compensate for the item up to the reasonable value of the affected service or item, subject always to the legal limitations in these terms. Claims brought long after the event may be harder to assess and may be refused where evidence is no longer available.

7. Waste Regulations and Disposal

As a professional carpet cleaners service, we handle waste in accordance with applicable UK waste management and environmental requirements. Waste materials generated through our normal operations, including used cloths, packaging, and cleaning residues, will be managed responsibly and disposed of through appropriate channels where necessary. We will take reasonable steps to reduce waste and use products efficiently.

If a service produces contaminated waste, wastewater, or removed debris that must be disposed of separately, we may charge additional fees where special handling is required. This may include waste associated with severe staining, biohazards, infestations, mould, or other contamination that requires enhanced precautions. We are not obliged to remove non-service-related rubbish, building waste, bulky household waste, or hazardous substances unless expressly agreed in advance.

You must tell us in advance if the property contains substances or materials that may be classified as hazardous or require special handling, including asbestos, solvents, sharps, chemicals, or bodily fluids. If undisclosed hazardous waste is encountered, we may stop work immediately. In such circumstances, any extra costs, call-out charges, or disposal expenses may be passed on to you where permitted by law.

8. Complaints, Reworks, and Remedies

If you are dissatisfied with any part of the service, you should inform us as soon as reasonably possible and, where practical, before the treated area is used or re-soiled. Some results can only be assessed after drying, so we may ask you to wait until the area is fully dry before raising a concern. Complaints raised promptly help us identify whether any issue can be corrected through a re-clean or inspection.

Where a complaint is found to be valid, we may offer a re-visit, partial refund, or another reasonable remedy depending on the circumstances. We are not required to provide a remedy where the issue arises from factors beyond our control, including pre-existing damage, unsuitable materials, misleading information, or normal limitations of cleaning processes. Any remedy will be limited to the affected service area and not to unrelated parts of the property.

If you choose to engage a third party to rectify or assess an alleged issue without giving us a fair chance to inspect, we may decline reimbursement for those costs unless required by law. This does not affect rights you may have where immediate action is necessary to mitigate serious damage, provided that such action is reasonable and proportionate.

9. Data, Records, and Communication

We may keep records relating to your booking, service notes, quotations, invoices, photographs, and correspondence for operational, legal, and administrative purposes. Any personal data will be handled in accordance with applicable data protection law. We use contact details only for matters connected with the booking, service delivery, payment, and follow-up administration unless you have separately consented to other communications.

By communicating with us electronically or by telephone, you agree that notices relating to bookings, changes, invoices, cancellations, or complaints may be given by the same means. You must keep your contact details accurate and up to date. We are not responsible for delays caused by outdated or incorrect contact information supplied by you.

10. Governing Law and General Provisions

These terms, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have jurisdiction, although if you are a consumer resident elsewhere in the UK, any mandatory consumer protections available to you will continue to apply.

If any provision of these terms is found to be unlawful, invalid, or unenforceable, that provision shall be treated as severed to the extent necessary, and the remainder of the terms shall continue in full force. No failure or delay by us in exercising a right or remedy shall operate as a waiver of that right or remedy.

These terms form the entire agreement between you and Seven Kings Carpet Cleaners in relation to the relevant service, except where expressly varied in writing. Nothing in these terms is intended to limit rights that cannot legally be limited. By proceeding with a booking, you confirm that you have read, understood, and accepted these terms in relation to your carpet cleaning appointment or related service.